Soon in March, it will be possible for anyone at CERN to place gas orders in the CERN store on EDH. The procedure, previously carried out through CERN Service Portal (SNOW) tickets, is coming back to EDH with new functionality following feedback from gas users – the efforts of the FAP-BC and EN-IM teams will allow more efficient gas order placement. In line with other ordering schemes, it will use the MAG forms available on EDH.
Requesting gas via SNOW tickets will no longer be possible, but the Gas team can still be contacted through SNOW under the Gas support and provider (BE-EA-AS) functional element, where requests for new gas references and gas points as well as incident reporting will remain unchanged.
Further processing of work orders will continue to be handled in EAM, and the requestor will still be able to use the asset code (barcode) to obtain information on the status of their work order and its delivery to the CERN site. The asset return procedure remains the same – the procedure is available on the SNOW website.
Gas distribution points can be located on the GIS Portal (under Data -> Equipment -> Gas Points, see below) and gas codes, their descriptions, prices and lead times for delivery can be checked in the SCEMs tree presented in the CERN Catalogue under codes starting with “60” and “61”. The catalogues in .xlsx format are still accessible on the SNOW website for those who find this format easier to navigate.
A feedback questionnaire will be sent to gas requestors in the coming weeks to collect their opinions and suggestions for further improvement.
