3rd CERN Service Management Forum – 2 March

The Service Management team is excited to invite you to the 3^rd CERN Service Management Forum, which will take place on 2 March at 10.30 a.m..  

During this forum: 

• Jorge and Nicole will explain tips and tricks for creating and maintaining helpful Knowledge Base articles. These articles can be used by the users of your service, by members of your team, or by the Service Desk.
• Émilie, CERN Service Desk manager, will give a presentation on how the Service Desk works and can support your team.  
• Georgina and Katarina, from the SY Central Secretariat will explain how they are using ServiceNow as a ticketing system to communicate with their users and the benefits of this approach compared to a shared email account (they will also address drawbacks). 
• Hands-on: follow Florentia in an exercise to create a report and filter that includes tickets and web form information (from record producers). 

Find the event’s agenda and the Zoom link on the Indico page.

We hope you can join us for this informative and helpful forum!